Refund and Returns Policy

Customers have 15 days to submit return requests, so B Happie Brands can work with our production partners to process the requests.

B Happie Brand’s return policy closely mirrors our production partner’s return policy. Products are print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns, exchanges, and refunds are not supported if the customer orders the wrong size, color, or simply changes their mind.

Customized items will not be considered for returns, exchanges, or refunds because there is a customized item approval process before products go to print.

However, in case of a damaged product or a manufacturing error, B Happie Brands offers a free replacement or a refund if you contact us within 15 days of product delivery. Please contact our team by emailing [email protected] with a clear explanation and photo of the issue so it can go through the approval process. Customers should receive a status update within 15 days if the refund has been approved. If approved, refunds are issued back to the original payment method.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that B Happie Brands will not be held responsible and will not offer replacements or refunds if customers order the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.